Welcome to Ingilosi Art. By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully before using our site or placing an order.
1. General
1.1. These Terms and Conditions govern your use of the Ingilosi Art website and any purchases you make from us.
1.2. By accessing our site, you agree to be bound by these terms. If you do not agree, please refrain from using our website.
1.3. We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.
2. Orders and Payments
2.1. All prices listed on our website are in South African Rand (ZAR) and are inclusive of VAT unless otherwise stated.
2.2. We use PayFast as our primary payment gateway. By placing an order, you agree to pay the total amount, including applicable shipping fees, as displayed during checkout.
2.3. Once payment is confirmed, you will receive an order confirmation via email. This email is not acceptance of your order but acknowledgment that we have received it.
3. Shipping and Delivery
3.1. We use Courier Guy for deliveries, with shipping costs calculated based on the size and weight of your order.
3.2. Delivery times are estimates and may vary based on your location. We aim to process and ship orders within 1-3 business days after payment confirmation.
3.3. We are not responsible for any delays caused by courier services or customs for international orders.
4. Returns and Refunds
4.1. If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a refund or exchange. Items must be returned in their original condition and packaging.
4.2. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
4.3. Refunds will be processed once the item is received and inspected. Refunds will be made via the original payment method.
4.4. Custom orders or commissioned works are non-refundable unless faulty.
5. Intellectual Property
5.1. All content on the Ingilosi Art website, including images, text, and designs, is the intellectual property of Ingilosi Art or our licensors.
5.2. You may not copy, reproduce, or use any content from our site without prior written permission.
6. Privacy Policy
6.1. By using our website, you consent to our collection and use of your personal information as outlined in our Privacy Policy.
6.2. We do not share or sell your information to third parties except as necessary to fulfill your orders or comply with legal obligations.
7. Limitation of Liability
7.1. Ingilosi Art is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
7.2. We will not be held responsible for any errors in pricing, product descriptions, or availability on our website. In the event of such errors, we reserve the right to cancel orders and refund any payments made.
8. Governing Law
8.1. These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from the use of our website or purchases will be subject to the exclusive jurisdiction of the courts of South Africa.